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General Questions

What is the relationship between Hammatime Collection and the luxury watch brands you sell?

Hammatime Collection operates as an independent reseller of luxury watches. We are not affiliated with any of the brands whose products we offer. This means we have the freedom to select a wide range of high-quality timepieces to suit our customers' diverse tastes and preferences.

How does Hammatime Collection ensure the quality and authenticity of its timepieces?

Every timepiece we sell undergoes a rigorous inspection and mechanical testing process to ensure its quality and functionality. We guarantee the authenticity of each watch, giving our customers peace of mind that they are receiving a genuine luxury item. Furthermore, each purchase comes with a one-year warranty covering mechanical defects, showcasing our commitment to quality.

What is the process for making a warranty claim?

Should you experience any mechanical defects with your timepiece within the warranty period, please contact Hammatime Collection directly. Refer to our warranty policy for more information on specific coverage. Our dedicated team will guide you through the claim process, ensuring a smooth and efficient resolution to your concern.

Does Hammatime Collection offer services for finding specific watches or accepting trade-ins?

Indeed, Hammatime Collection is proud to offer both services. Whether you’re looking to trade in your current luxury watch or seeking help in finding a specific timepiece, our extensive network and dedicated team are here to assist you. Please reach out to us through the appropriate form on our website, and we will guide you through the process tailored to meet your needs.

How can I purchase a timepiece from Hammatime Collection?

For online purchases, simply browse our collection and place your order directly on our website. If you prefer a more personalized service, please reach out to us using the “Contact Us” form on our website. We are here to guide you through the selection and purchasing process, ensuring you find the perfect luxury timepiece to suit your style and needs. Always contact us directly for best pricing, available for payment via wire transfer.

Shipping & Returns

Can I return a watch I purchased if I change my mind?

We are committed to your satisfaction! You have the option to return a purchased timepiece within three business days from the date your item was delivered, provided the item remains in its original condition, including packaging and documentation. The specific terms of any return, including potential restocking fee, will be determined once you have contacted Hammatime Collection to request a return.

How is my timepiece shipped and how long will the delivery take?

Hammatime Collection takes great care in packaging and shipping your timepiece securely. All items delivered within the Continental U.S. are shipped fully insured, via Federal Express overnight service, and included in the price of the item. Additional charges may apply for international shipping. All customs fees are the responsibility of the buyer.

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